We offer free test rides. We reserve the right to refuse test rides without providing a reason. A rider needs to leave ID in the store and must be a minimum 16 years of age, and wear a helmet (we lend you one). The rider is responsible for any damage to the demo bike or any other damage caused.
Payments - We accept Cash, Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, and Android Pay.
Our manufacturers require that we record an address and phone number in case of a recall. We never provide your information to anyone else.
Service and Repairs
Our Service Department has certified and experienced bicycle mechanics available to take care of all your electric bike and regular bike needs. We pride ourselves in excellent customer service. When you purchase a bike at Electric Bikes LA we offer the first tuneup for free as well as all warranty labor at no cost.
We ship non electric bikes and accessories via UPS or FedEx. All Electric Bikes are shipped to your door via US trucking company due to lithium batteries and hazardous material laws.
For in-store purchases, we'll gladly expend any reasonable amount of time and effort to assist the customer in making the right choice for him or her. If you need to talk to us several times about a purchase please do. If you need to test ride several bikes several times you are w elcome to do so. Ours is a non-pressure sales environment. If we have reservations about your prospective purchase you have our promise that we'll say so. In view of this we do not subsequently accept the return of a product beyond what may be stipulated in the specific manufacturer's warranty.